Personae Support

Need help with the app? Start here.

Trouble signing in

Try signing out and back in. If you registered with an email and password, check for extra spaces and make sure Caps Lock is off — passwords are case-sensitive. If you originally signed up with Google or Apple, use that same button rather than a password.

Still stuck? Use the "Forgot password" link on the sign-in screen to get a reset email.

Reporting a persona or user

To report a persona, open its profile and tap Report this persona near the bottom. To report or block a user, open their profile and use the menu there. We review every report, and blocking takes effect immediately.

Deleting your account

Open the Profile tab and tap Delete account at the bottom of the screen, below "Sign out". Your account closes immediately, and your personas, conversations and stored memories are permanently erased 30 days later. See deleting your account for the full detail.

Daily message limits

Free accounts have a daily message limit that resets every 24 hours. You can watch a short ad to unlock extra messages for the day — entirely optional, and never required to keep using the App.

Managing check-in notifications

Daily check-ins are off by default. You can turn them on or off per persona from that persona's profile. If you'd rather not receive any notifications at all, you can also disable them for Personae in your device's system settings.

Still need help?

Email us at personaeverse.support@gmail.com and we'll get back to you as soon as we can. Please include the email address on your account and a short description of the issue.

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